Returns & Refunds policy
Thank you for choosing our 1 on 1 Korean online tutoring service. We strive to provide high-quality language education tailored to your needs. Please review our refund policy below:
Refund Eligibility
Refunds are eligible within 7 days of the initial purchase date.
Refunds are only applicable for unused class tickets.
Refund Process
To request a refund, please contact our customer support team via email at [vivokorean0213@gmail.com] with the subject line: "Refund Request - [Your Name]".
In your email, please include your order details and the reason for your refund request.
Upon receiving your request, we will review it and respond within 3 business days.
Refund Calculation
If you have purchased a package item and wish to refund, the price of each used-class ticket will be calculated as much as one-time class ticket.
The refunded amount will be the total purchase price minus the value of the used-class tickets based on the one-time class ticket price.
Refund Method
Refunds will be issued to the original payment method used for the purchase.
Please allow 5-7 business days for the refund to be processed and reflected in your account.
Non-Refundable Items
Once a class ticket has been used, it is no longer eligible for a refund.
Any promotional or discounted purchases are non-refundable.
Exceptions
In case of exceptional circumstances such as technical issues preventing class attendance, we may offer alternative solutions or exceptions to our refund policy at our discretion.
Changes to Refund Policy
We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail vivokorean0213@gmail.com
